Where does Period Nirvana Ship to?

Period Nirvana ships to US addresses - this includes APO addresses and Puerto Rico. We are also now shipping select products to Canada. USPS does seem to have issues shipping some of our Puerto Rico packages so please keep this in mind. If your order returns to sender we will contact you for a refund or another shipping address.

Does Period Nirvana ship to Canada?

Yes - we ship many of the products carried at our store to Canada. Policies for duties and customs are changing rapidly - period products should not be charged a duty when shipped from the US to Canada however customers are responsible for any duties or customs fees at arrival, if applied to their shipment. 

How Long Does Shipping Take From Period Nirvana?

Period Nirvana ships daily on Tuesdays-Saturdays - depending on order volumes your order will ship in 1-3 days during those days. If you order on Saturday-Monday your order will ship on the following Tuesday. Period Nirvana does not pack and ship orders Sundays or Mondays when our team is off.

We hand pack each order with a small team in our Asheville, NC warehouse and do our best to have your order packed and shipped as close to the day it was ordered as possible!

Orders will ship from Asheville, NC - transit times vary based on your location. East Coast shipments typically take 2 days of transit, West Coast orders can take 3-5 days. These times are estimates, USPS delays and holiday volume can affect transit time.

Shipments to Canada will have a longer transit time, this estimates shipping timeframe is provided on your checkout screen and varies based on if you select USPS or DHL.

Can I use a 3rd party mail forwarding service and buy from Period Nirvana?

Many of our customers from outside of the US utilize 3rd party mail forwarding services with addresses in the US. We cannot always tell these are being used, however customers are using this service at their own risk and financial cost. We may cancel orders using 3rd party service at our discretion. Packages we mail to 3rd party mail services often come back as undeliverable. If you use a 3rd party mail forwarding service and your order is returned to us we reserve the right to cancel and refund your order minus the shipping charge. We also cannot be held responsible for any additional charges made by your 3rd party service or additional customs fees or shipping charges on your package. If our shipping team makes an error while shipping your order (it happens, we are humans) we will re-ship any missing items at our postage to the US address however those additional forwarding charges by the 3rd party service are not covered.

Can I upgrade my shipping method for faster shipping?

Period Nirvana currently only ships using USPS Ground Advantage. This is because we ship so quickly - most of our orders arrive within 2-4 days to the US when placed on a weekday. Other carriers cost significantly more despite the small and light size of most of our packages. We may expand to offer more shipping carriers and upgrades to our shipping options in the future. If you require a rush order and email or call us to arrange it we reserve the right to apply a $10 additional rush charge for the extra service provided.

Are Period Nirvana items shipped discreetly?

Yes! We primarily ship orders in one of our three sized P logo cardboard boxes that we source from a local box manufacturer in Charlotte, NC. For very small items such as Spot or items that don't come in boxes we use plain bubble mailers.

"P. Nirvana" is the sender on the shipping label so there are zero clues that your box may contain period care items.

What happens if my package is lost by USPS?

Period Nirvana is not responsible for lost or stolen packages which is why we now offer shipping insurance. USPS Ground Advantage does not include shipping insurance so only customers who add the optional shipping insurance are covered in case of lost or stolen packages. Opting out means we any lost in transit or stolen packages can not be replaced and the customer assumes that risk.

Period Nirvana is also unable to track missing, lost, or mis-delivered orders and can only see the same tracking information you are provided. 

If Insured: Customers who insure their packages can receive a replacement if their order is confirmed as lost or stolen. Contact orders@period.shop with your PS- order number to begin the claims process.

If not insured: If the order was not insured at the time of purchase we find that our customers have the best luck locating missing packages by calling their local USPS or inquiring with their local postal worker. Another option is to ask your local neighborhood groups since in many cases the item was delivered to an apartment, box, or home nearby. Finally, USPS offers a missing mail request form. We ask that customers work with USPS first to inquire about their package.

What happens if my package is returned to sender?

Period Nirvana will contact you to re-confirm the address. If correct we will re-ship. If you provided an incorrect address we will get your new information and re-ship.

We can re-ship as a courtesy one time. If your order returns to us a 2nd time after confirming your details we will restock the items and you will be charged a restocking fee of $3.50 per item that deducts from your refund.